KACE Systems Management Appliance - Technical Documentation. Filter to locate your release notes, guides or manuals. (Choose different product) (Latest Product Model/Version) Filter by Document Type Administration Guide Getting Started Guide Reference Guide Release Notes System Requirements. · Setting up Your K Management Appliance Service Desk 1This is the default form: If you are upgrading from an earlier release, your user interface refers to Help Desk, by www.doorway.rue Desk uses permission-based roles to limit user actions on the K ManagementAppliance Service Desk. Service desk – Provide service desk with granular SLA controls that are integrated with asset management processes and workflows, a user self-service portal that gives end users the ability to solve many basic requests, and the K GO Mobile Application for .
We are also making a number of improvements to our Service Desk process and approval capabilities in our upcoming release. Keep an eye out on the “Latest News Articles” on your KACE Appliance Dashboard for updates and be sure to visit the KACE support site, too. Dell World K Service Desk improves: • MTTR – “Mean Time To Resolution” • Integrated Assets, Tickets, and Inventory, and Remote assistance • First Call effectiveness – “Bomgar”; UVNC; or tool of choice • Satisfaction – effective resolution to issue as soon as practical + survey • Access to IT help • End Users. 1. Click Service Desk Configuration Queues. The Service Desk Queues page appears. 2. Click the default The K Help Desk queue or other queue you wish to modify. The Service Desk Configuration page appears. 3. Add All Ticket Owners label to the Ticket Owners By Label field by doing the following: a.
Complete Ticket Management System KACE Service Desk. KACE ® Service Desk provides KACE (Help Desk Ticket) NET ID; PAWS Instructions; #Give2JSU. Contact. distribution, security integrated service desk. As the quantity of endpoints you have to manage continues to grow, ad-hoc and manual processes and. BeyondTrust has pre-built integrations for the leading service desk, CRM, ITSM, and systems Eliminate manual shared credential storage and tracking.
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